In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
- If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
- On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
- Answer Yes in the pop-up to confirm.
- If you're signed in under last year's login, we'll
automatically transfer last year's info over if you select the PLUS
upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without
PLUS) does not include the year-over-year transfer feature.
If you can't Clear & Start
Over after you've registered, and it's
convenient, consider opening a new account under a new username. Up to 5
accounts can be tied to the same email address.
Here’s how:
-
Sign out
of TurboTax Online.
-
Select the TurboTax Online product you want to use for the second return and proceed.
- On the Create your account screen, set up a new
login for the second return.
- You can reuse your email address if you want to
receive e-file notifications for the second return.
- Up to 5 accounts can be tied to the same email
address.
After you've created the new account, you can start
working on the second return.
Otherwise, try to post another
question about your problem and someone should be able to help you fix it.
[Edited 2/10/18]
