Tax Year Prior to 2020: Speak to live rep

Forum|Forum|6 years ago
February 4, 2020
6 replies
24 views

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TurboTax Free Edition Online

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

StuartFFrase

Level 2

Hello. I need to do both mine and my brothers return for 2019. I am wondering what product to purchase to be sure I can do both our returns.

VictorW9

Level 7

TurboTax has about four individual tax version of the software. So, you will have to make a choice depending on the kind of tax return you are preparing. There is:

Basic version which is free to file.
Deluxe
Premier
Self-employed

Based on the complexity of the returns you are filing, you will have to choose the most suitable for you and your brother. Note, you will have to use one for each and not one for both..

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Novah91

Level 2

Why am I being made to upgrade and pay to discuss a mistake made by Turbotax? Turbotax made an error on my return, not me, so why am i paying for phone support due to their mistake

GMAN2424

Level 2

I have 2 concerns. I cannot find my 2019 tax returns. I thought I down loaded it but i cannot find it. Can you send me my return?

I also have to file an amended return, I forgot to file a 1095 A for me and my wife.

CatinaT1

Level 15

Here is how to get the form 8962 filled out. Please note: You are NOT going to amend your return and you are NOT going to add a state return. These directions are quirky but will get the job done.

Log into your return
Select that you want to add a state - this lets you into the program without the amend process starting.
In the top right corner, locate the Magnifying glass/search
enter the exact words 1095a
Select the first entry Jump to 1095a
Fill in the 1095a information
Print and mail the 8962