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guanmom
New Member

Speak to an agent please

 
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4 Replies

Speak to an agent please

 

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp

 

DawnC
Employee Tax Expert

Speak to an agent please

You can ask your question here in the Community forum, just reply with your question.   Or if you need to contact a TurboTax rep, click here.  

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km49
New Member

Speak to an agent please

Your Deluxe package is $59 and fee for state tax preparation is added.  You charged me an additional $54 for Deluxe Assist.  Um.  No.  I did not request that assist.  I had a basic return to add data in for and never chose "Assist".  At the end when ready to print it asks if I agree with the charge.  I choose the option of not agreeing and what happens?  I get a pop-up stating what I think is fair?  So I add in your advertised fees that was equal to what I used your service for.  Your response in another pop-up box?  I get a "we will give you a 15% reduction".

 

Do I have an option to call anyone to visit about this directly?  Nope.  Only number is to a "expert" for questions.  I do not have questions for my return.  My question is why you are baiting and switching and there is absolutely no way for a "customer" to get resolution or even ask why?  

 

Done with you.  Scam.

Speak to an agent please

I have already filed my Federal Tax Return. can I file just my Vermont state return with turbotax

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