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12 replies

JohnB5677
Alumni - Intuit
Mar 3, 2024 7:13 PM UTC

Please clarify the question you want to ask.

You currently have the free edition of TurboTax which does not support the live agent feature.

However, this forum does have CPA's, Lawyers and IRS enrolled agents on our staff to help with any questions.

Please contact us again with any questions, and provide some additional details.

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Level 2
Dec 29, 2025 8:52 PM UTC

I have purchased both the Premium and Premier editions for 2024.

Level 2
Dec 29, 2025 8:53 PM UTC

I am not using a Free edition.  I would like to talk to a live agent asap...

Level 2
Jan 25, 2026 6:51 PM UTC

I need to change information like phone number and name.

 

I logged in to start it thru your app then tried to move to the computer andit  FAILED 5X before I took the next 20 min finding this page.

 

Help please

CatinaT1
Alumni - Intuit
Jan 26, 2026 6:21 PM UTC
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Level 2
Apr 16, 2026 1:30 AM UTC

i dont have a computer of laptop comparable to file my 2024

SusanY1
Alumni - Intuit
Apr 16, 2026 2:01 AM UTC

TurboTax for prior years isn't available in an app or online version.  Only the downloadable version mentioned by DoninGA will allow you to prepare a prior year return using TurboTax. 

@vichenri79 

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