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12 replies

JohnB5677
JohnB5677
Level 15
March 3, 2024

Please clarify the question you want to ask.

You currently have the free edition of TurboTax which does not support the live agent feature.

However, this forum does have CPA's, Lawyers and IRS enrolled agents on our staff to help with any questions.

Please contact us again with any questions, and provide some additional details.

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C
clinesh
Level 2
December 29, 2025

I have purchased both the Premium and Premier editions for 2024.

C
clinesh
Level 2
December 29, 2025

I am not using a Free edition.  I would like to talk to a live agent asap...

D
Dienah13
Level 2
January 25, 2026

I need to change information like phone number and name.

 

I logged in to start it thru your app then tried to move to the computer andit  FAILED 5X before I took the next 20 min finding this page.

 

Help please

CatinaT1
CatinaT1
Level 15
January 26, 2026

Here is a FAQ: How do I update my TurboTax account info?

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V
vichenri79
Level 2
April 16, 2026

i dont have a computer of laptop comparable to file my 2024

SusanY1
SusanY1
Level 15
April 16, 2026

TurboTax for prior years isn't available in an app or online version.  Only the downloadable version mentioned by DoninGA will allow you to prepare a prior year return using TurboTax. 

@vichenri79 

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