It's possible to have multiple accounts without realizing it. You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method.

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If after all that, you can't access the account, here's how to reach TurboTax Support during business hours:

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041

rjones2004

Level 2

i HAVE NOT BEEN ABLE TO ACCESS MY TURBO TAX ACCOUNT. I WAS SURE i HAD THE RIGHT ACCOUNT

NAME, BUT THE PASSWORD SEEMS WRONG. i HAVE TRYED TO CHANGE THE PASSWORD BUT IT WILL NOT LET ME.

tammyhouston

Level 2

Help me get in my old account

mesquitebean

Level 15

@tammyhouston wrote:
Help me get in my old account

Here's how to troubleshoot for multiple accounts (User IDs) and regain access :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.