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5 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
June 4, 2019
What is the rejection code and message you received for the rejection?
mjgrant6588Author
Level 2
June 4, 2019
R0000-500. has to do with my ssn or last name but theyre both correct
DoninGA
Level 15
DoninGALevel 15
Level 15
June 4, 2019
See this TurboTax support FAQ for the rejection you received from the IRS - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899505-e-file-reject-r0000-500-01-the-name-or-social-security-number-for-the-first-taxpayer-doesn-t-match-irs-records">https://ttlc.intuit.com/questions/1899505-e-file-reject-r0000-500-01-the-name-or-social-security-number-for-the-first-taxpayer-doesn-t-match-irs-records</a>

If the information is correct on your tax return and it is still being rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing when using the online editions - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online">https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online</a>
dorjns
Level 2
June 4, 2019
IND-031-04
TerukoL
Level 13
June 4, 2019

You will need to check the rejection code that was emailed to you to see why your return is being rejected. Please read the TurboTax FAQ listed below and follow the instructions to fix your rejected return. 

https://ttlc.intuit.com/replies/3302275

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