Someone please help me figure out why my return keeps getting rejected

[DoninGA]

What is the rejection code and message you received for the rejection?

[mjgrant6588]

R0000-500. has to do with my ssn or last name but theyre both correct

[DoninGA]

See this TurboTax support FAQ for the rejection you received from the IRS - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899505-e-file-reject-r0000-500-01-the-name-or-social-security-num...>

If the information is correct on your tax return and it is still being rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing when using the online editions - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online">http...>

[dorjns]

IND-031-04

[TerukoL]

You will need to check the rejection code that was emailed to you to see why your return is being rejected. Please read the TurboTax FAQ listed below and follow the instructions to fix your rejected return. 

https://ttlc.intuit.com/replies/3302275