solution for failed download

Forum|Forum|6 years ago
February 4, 2020
2 replies
5 views

I used another laptop with a CD drive and copied the Turbo Tax CD to a flash drive and installed from the flash drive.

TurboTax Home & Biz Windows

HeatherPLO

Level 14

Here is an FAQ that can assist with troubleshooting installation as well:

https://ttlc.intuit.com/community/installing-turbotax/help/03/316

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mxmom99

Level 2

my forms updates are not loading, keeps coming up with critical forms not updated. I have been selecting the box that says click here for a solution and it keeps me running around in circles to different pages community responses but never a solution from Turbo tax. How can trust what others who are not experts answer. I would like Turbo Tax to help me resolve this

mxmom99

Level 2

What happens if you have no other computer or thumb drive.

CassLO

Level 11

@mxmom99 For assistance with this, please call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.