solution for failed download

[pmblake]

I used another laptop with a CD drive and copied the Turbo Tax CD to a flash drive and installed from the flash drive.

[HeatherPLO]

Here is an FAQ that can assist with troubleshooting installation as well:

https://ttlc.intuit.com/community/installing-turbotax/help/03/316

[mxmom99]

my  forms updates are not loading, keeps coming up with critical forms not updated.  I have been selecting the box that says click here for a solution and it keeps me running around in circles to different pages community responses but never a solution from Turbo tax.  How can trust what others who are not experts answer.  I would like Turbo Tax to help me resolve this

[mxmom99]

What happens if you have no other computer or thumb drive. 

[CassLO]

@mxmom99 For assistance with this, please call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"