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Level 1
Apr 10, 2024 8:24 PM UTC
Question

Software

Hello,

I bought your CD like I do every year, this year the CD is nothing but a headache.  I had problems downloading the CD, it kept opening with a partial black screen, which after opening and closing the about 10times it finally opened properly.  When I enter my info and I reach Wages & Income the same problem is occurring.  I am really frustrated with your product at this point.

    1 reply

    SteamTrain
    Level 15
    Apr 11, 2024 2:25 PM UTC

    Nope: you shouldn't have to deal with that

     

    Some folks have had major issues with a high screen resolution, and setting their screens to a lower resolution fixed the problem.

     

    Others, using Windows 11 computers, had some success by setting the TTX compatibility mode to Windows 10.

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*