Software not letting me print return prior to e-filing

[dbdd3]

Right before I e-file, I have the option to review my return and print it.  I click the button, then it says this may take 2-3 minutes to prepare and after a minute or so, it stops with no option to view or print.  Is this a known bug?  How can this be fixed?  Thank you.

[DoninGA]

This is probably a web browser issue.  Try clearing cache and cookies from your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...

If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

[dbdd3]

Thank you for your response, but I'm not using a web version of TurboTax.  I'm using the desktop version. 

[Kimyenbui]

Im having the same problem. Im using the Turbotax App on destop 

[Kimyenbui]

Did you get it fixed yet? If so. Pls share it with me. Thank you

[VictoriaD75]

Try saving the return as a PDF on your device. Open the file and print from there.

@Kimyenbui 

[Kimyenbui]

It doesn’t let me save or print. It said it will take 2-3 minutes to prepare then the message disappeared and nothing happens. Im stuck on for a week now.

[JotikaT2]

If you are using a MAC, there has been progress made on resolving this issue.  However, the expected release date is not for another 2 weeks.  

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?