Software issues?

[Emerson1899]

I cannot get the Massachusetts state forms that I'm told will 'soon' be available. This has gone on for at least several weeks. So I tried to go ahead and file just the Federal. I'm all set and then told IT needs an update! Funny thing is NO UPDATES ARE AVAILASBLE!

[LinaJ2020]

Are you using an online version or desktop?

• If you are using the TurboTax CD/Download software program, open the program, from the top, under Online, select Check for Updates.
• If you are using the online version, it's an automatic update when you sign in and out. 

[Emerson1899]

Hi -

This is a desktop version that was downloaded (no CD).

Thanks!

Jim M.

[LinaJ2020]

Okay.  So you would use the first option:  Open the program, from the top, under "Online", select "Check for Updates".

See the image below:

[JakailaLO]

Please use this link, there is a "workaround" included which has helped many moves forward: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

*clink on the link for Massachusetts 

[Emerson1899]

It was partially successful. I did get a download/update. But when trying to e-file, it once again said I needed an update and none was available. I was told I had the latest version available.

[Emerson1899]

On a second attempt -different browser - I was successful in obtaining a download. But there was no application file within to install.

[AkinaLO]

Customer Support is able to assist you over the phone with any troubleshooting issues.

Please contact them by following the instructions below.       

Contact Customer Support       

[Emerson1899]

Thanks!