Software download link was not sent

[jazzman43]

I purchased  on line version of TurboTax Premier from Costco.  I received email with ESD order number, Costco PO number, the Key, but there is no Download link stated. Thus I am unable to download software to my desktop. I have sent repeated emails to [email address removed] since that is the contact given in the email, but they are not responding.    Anyone else had this problem? How was it resolved?  Thanks.

[DoninGA]

Go to this TurboTax website to download the desktop edition you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

[jazzman43]

Thanks.

Downloaded, proceeded to install.  Now I cannot activate.

Got this message:    This account has a license code which is the code I have.

Click on that box.

Click on Activate Turbo tax, then get this message.

"All available activations for that code have been used. Error code: 603. " 

I have not activated anything.

[DoninGA]

@jazzman43 

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...