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Level 1
May 21, 2020
Solved

Software doesn't work

  • May 21, 2020
  • 1 reply
  • 3 views
Deluxe. Windows 7 Loaded and updated program. Cannot access forms and enter information. Program stops and restarts multiple times.
Best answer by rjs

Please try the following. It has worked for several people with similar problems.

 

  • Exit from TurboTax.
  • Right-click the TurboTax 2019 icon on your Windows desktop.
  • On the pop-up menu click "Properties."
  • In the Properties window click the "Compatibility" tab.
  • Check the box that says "Run this program in compatibility mode for:" and select Windows 7."
  • Check the box that says "Run this program as an administrator."
  • Click OK.
  • Start TurboTax again.

 

1 reply

rjs
Level 15
rjsLevel 15Answer
Level 15
May 21, 2020

Please try the following. It has worked for several people with similar problems.

 

  • Exit from TurboTax.
  • Right-click the TurboTax 2019 icon on your Windows desktop.
  • On the pop-up menu click "Properties."
  • In the Properties window click the "Compatibility" tab.
  • Check the box that says "Run this program in compatibility mode for:" and select Windows 7."
  • Check the box that says "Run this program as an administrator."
  • Click OK.
  • Start TurboTax again.