So-called free state filing

[slimmeyer7]

I've used Turbotax for years, but for the last 5-6 years, I've been charged for all of my state filings (the first is supposed to be free).  Then, new this year, as an Advantage member, I'm supposed to save $5 off state filings ... nope - charged the full amount.  I guess I'm printing copies and mailing them in this year.  So much for the advantage.

[xmasbaby0]

Sounds like you were confused about the state e-file fee when you use desktop software.   With desktop software, you get the download program to prepare a state return, but there is always a fee to e-file the state return.  Always.   You can avoid the state e-file fee by printing the state return and filing it by mail instead of e-filing it.

[slimmeyer7]

I disagree.  The first state filing is free --- it even asks if I want to use my free state filing when I'm ready to file and I always click on "YES".   Same as this year.  Then it charges me.  I used to do the taxes for family members and one was free and the other four I paid for.  It's always been a perk with Turbotax.

[xmasbaby0]

We would be interested to see a screenshot or a link to the information you have that says the first state e-file is free.    That would also be a good thing to discuss with customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[slimmeyer7]

Maybe you can answer this one?   I printed my return to mail tomorrow and instead of giving me the address to mail it to, it says "DO NOT MAIL A COPY OF YOUR TAX RETURN.  SINCE YOU FILED ELECTRONICALLY, THE INDIANA DEPARTMENT OF REVENUE ALREADY HAS YOUR RETURN"

[JotikaT2]

As this is an online public forum, we have no way of confirming whether your state return was electronically filed or not.  You do have a couple of options.

• Check your e-filing status by following the instructions in this link.  If the Indiana return shows up as filed and accepted, your state return has been filed and you do not need to mail it in.
• Contact us to confirm with an agent the filing status of your state return.

@slimmeyer7