Should I sue you?

[taxesbms]

It has come to my attention after 6 years of using Turbo Tax, you submitted my return to a direct deposit account I have never seen before and have bene no help. The IRS can do nothing about this and I have been going in circles. MY tax return went to a random account and I have no way of ever retrieving it.

Please advise

[xmasbaby0]

Did you choose to pay your TurboTax fees by having the fees deducted from your federal refund?

If you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[DoninGA]

Did you request to have your TurboTax account fees paid from the federal tax refund?