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gsmith005
New Member

Should I get a response when I click "Transmit my returns now ?

 
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Accepted Solutions

Should I get a response when I click "Transmit my returns now ?

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or see if trying a different browser (with cookies allowed) will solve it.

View solution in original post

3 Replies

Should I get a response when I click "Transmit my returns now ?

@gsmith005
Does the button not work, and you did not encounter a Captcha and a "I am not a robot" to checkmark?   If so, see the steps in my answer below to troubleshoot that.

Should I get a response when I click "Transmit my returns now ?

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or see if trying a different browser (with cookies allowed) will solve it.
BrandiLO
Intuit Alumni

Should I get a response when I click "Transmit my returns now ?

After you hit transmit, your return should go into a pending status. You will get e-mails with updates as the return changes from pending to accepted. Please review the attached TurboTax FAQ below with more information on pending statuses.

https://ttlc.intuit.com/replies/4193097


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