If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.Otherwise, here's how to troubleshoot:First, simply refresh the page in your browser and see if that changes anything. If not, then log out and clear your browser Internet cache.Close the browser and reopen it.Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.Log in and try again.If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").Log in with the private window (again making sure cookies are allowed) and try the efile again. Or see if trying a different browser (with cookies allowed) will solve it.

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gsmith005

Level 1

Solved

Should I get a response when I click "Transmit my returns now ?

3 replies
56 views

No text available

TurboTax Deluxe Online

mesquitebeanAnswer

Level 15

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

mesquitebean

Level 15

@gsmith005
Does the button not work, and you did not encounter a Captcha and a "I am not a robot" to checkmark? If so, see the steps in my answer below to troubleshoot that.

mesquitebeanAnswer

Level 15

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

BrandiLO

Level 14

After you hit transmit, your return should go into a pending status. You will get e-mails with updates as the return changes from pending to accepted. Please review the attached TurboTax FAQ below with more information on pending statuses.

https://ttlc.intuit.com/replies/4193097

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