Security

Forum|Forum|2 years ago
December 11, 2023
2 replies
6 views

Recently I was alerted that someone logged into my account from another state. I immediately changed our password and turned on 2-step verification. Since then, I have received HUNDREDS of text messages with a verification code. Who do I contact? How do I make it stop? I'm alarmed that it's ongoing...20+ texts per day. I changed my password for a 3rd time but is there someone I can contact? Thanks. Really freaking out.

Not A Product Question

DoninGA

Level 15

Contact TurboTax support for this problem with text messages

Support is open from 5am to 5pn Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Opus 17

Level 15

Call customer support and ask for the security team.

https://ttlc.intuit.com/turbotax-support/en-us/contact

It seems likely that someone made a typo when setting up their account, and they are typing in your user name by mistake, and trying to reset their password. I don't think there is much way of stopping this short of contacting them directly to clear up the problem. So you need to call the security team.