Second Stte Purchase Problems

Forum|Forum|3 years ago
March 21, 2023
1 reply
2 views

I successfully, filed returns for Federal and the first state. I'm now trying to purchase software for filing in a second state. Everything worked well until I got to the point where a pop-up screen requested my mailing information. That screen is so large I can't get to the blue "continue" button at bottom of the page. I have no idea how to move or shrink the page to where that blue button can be selected. BTW, I can drag the pop-up a bit above the top of my 26"screen to where a tiny bit of the blue continue button can be seen on the bottom but it immediately reorients back down as soon as I let go with the cursor, thereby pushing the blue button off the screen. I have no idea how to shrink the pop-up page size.

Best answer by HeatherPLO

If you are using TurboTax Online:

Please try the following steps which may help clear the specific issue you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

HeatherPLOAnswer

Level 14

If you are using TurboTax Online:

Please try the following steps which may help clear the specific issue you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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