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Level 2
December 25, 2021
Question

says zI have too many computers

  • December 25, 2021
  • 3 replies
  • 45 views

I suddenly got a message when I started Turbotax 2020 that I needed to activate.  Put in the code and tells me I have reached the limit of 5 computers.  Not so!!!  It is only installed on one.  Googled and seems to be a somewhat common problem with no resolution from Turbotax...outrageous...any ideas?

 

Thank you

    3 replies

    DoninGA
    Level 15
    Level 15
    December 25, 2021

    Contact TurboTax support on Monday, they can issue a new license code if that what is needed to resolve this issue.

    Support is open from 5am to 5pm Pacific time, Monday thru Friday.

     

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

    Or -

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

    cliff27Author
    Level 2
    December 25, 2021

    Thanks....just hope it is resolved and not a huge hassle....

    cliff27Author
    Level 2
    December 25, 2021

    Tried again....go on and never asked for authorization code...no idea what happenned...