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Level 14
March 17, 2024

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?  Please provide more details about your issue.  What says there is a problem loading data?  

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Level 2
March 21, 2024

Continually returns an error message:

 

Payment error
Whoops! We hit a snag loading your data. Please try again.
 
Been going on for ma since yesterday
Level 2
March 21, 2024

I called customer support yesterday. The operator said that they were having a problem and they asked me to wait 24 hours and retry. I did, and got the same result.