Return/ReturnHeader/AdditionalFilerInformation/AtSubmissionCreationGrp/RoutingTransitNum

[NeedHelp2025]

I am constantly receiving this rejection code. I have had both federal & state returns rejected because “the bank account information is incorrect/missing”. The information listed is not incorrect, in fact I have tried different bank accounts and even tried to submit with the refund advance, 5 days sooner direct deposit and mailed check options but still getting the same error code. Any ideas on what I should do? 

My devices are all updated, apps are updated, I have delete the app, and redownloaded, and even cleared caches and cookies on my browsers as suggested my customer service 

[LeticiaF1]

One reason that your state can't be efiled right now could be that your return could have a form that is not available for efiling right now. ‌State and federal forms are released on different dates. ‌You can visit the following TurboTax help article to see if any of your forms are currently unavailable.

When will my individual tax forms be available in TurboTax?

If all your forms are available and you can check some of our common solutions.  If your tax return can't be e-filed for some reason, TurboTax will let you know.

If your issue continues, contact us again and give us more details.