Return Rejected - Fix It Button not Working

[Sherry0725]

My Ohio School District return was rejected and when I hit the "Help Me Fix It" button, it took me to a screen away from the local return telling me about my payment to my Ohio State tax return.  Any workarounds to help me fix my school district return or is this a fix needed to be completed by Turbotax?

[JohnB5677]

TurboTax can prepare a School District return, but you have to initiate it.

You can try to access it using either of these two methods:

• At the screen, in the Ohio program, titled  "A few things before we wrap up your state taxes"
  • scroll down to School District taxes. 
• Or later at the screen  "Your 2019 Ohio Taxes are ready for us to check"
  • Click Other situations
  • Scroll down to School District taxes.

Usually  the School District return  is e-filed with the state return, but there are exceptions. 

Read the Ohio "filing instructions" that TurboTax prepares, They will tell you if the SD100 was e-filed or if you have to mail it.

Please contact us again with any questions.

[Sherry0725]

Thanks for the attempt to solve my issue.  I had already been through all of the steps you mentioned and that is what brought me to my issue.  I did eventually find the error in my rejection notice and did fix it.  My original question/issue to the expert - the help me fix it button did not take me to where I could fix the issue.  That is still an area TurboTax will need to fix.