Reset password not working

[russel1928]

I tried to reset my password and it sends me a 6 digit code and then i enter it and it still asks me for my password!  I put in a new one, it doesn't accept it.  Then I request a recovery.  it asked for my "OLD email" and my "NEW email".  They are the same because I don't have a new email.... i just need access to my account! 

So, I am stuck in this infernal loop.  How can I just get my password reset and move on?

[AshleyLO]

Have you tried clearing your cache and cookies?

[KatrinaLO]

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

[jhmorgan]

Tried to reset password by entering a new password. It then asks for my phone number and then it txts  me a 4 digit code.  I enter it and it sends me in a closed loop and asks to reset the password.  After a number of times I think I am locked out.