Reset password not working

Forum|Forum|7 years ago
June 7, 2019
3 replies
8 views

I tried to reset my password and it sends me a 6 digit code and then i enter it and it still asks me for my password! I put in a new one, it doesn't accept it. Then I request a recovery. it asked for my "OLD email" and my "NEW email". They are the same because I don't have a new email.... i just need access to my account!

So, I am stuck in this infernal loop. How can I just get my password reset and move on?

TurboTax Premier Online

AshleyA129063

Level 12

Have you tried clearing your cache and cookies?

KatrinaLO

Level 14

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

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jhmorgan

Level 2

Tried to reset password by entering a new password. It then asks for my phone number and then it txts me a 4 digit code. I enter it and it sends me in a closed loop and asks to reset the password. After a number of times I think I am locked out.