Reset password not working

the password reset is not working and just keeps requesting that I fill out a form for id verification. when I do this it states that I need to change my email. I am not changing my email and just need to reset my password.

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To access to your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

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made a mistake at foreign tax credit section and wanted to restart, but I can no longer see filed dividends I worked on during my first attempt how I can really reset?

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