Rejected E-File notices

3 replies
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I received a rejection for Federal and State taxes. The error stated adjusted gross income for 2019. It is correct from 2019. I then tried to refile and received the same message. How do I fix this error so that I can e-file?

DoninGA

Level 15

Try entering a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

mjmist1789Author

Level 2

I tried that it still rejected

DoninGA

Level 15

@mjmist1789 wrote:

I tried that it still rejected

If the correct 2019 AGI and the 0 for the 2019 AGI are being rejected by the IRS then your only other option is to print and mail your 2020 tax return.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

See this TurboTax support FAQ for how to print a tax return for mailing when using the desktop editions for a Mac - https://ttlc.intuit.com/community/print-and-file/help/how-do-i-paper-file-in-the-turbotax-for-mac-cd-download-software/00/26257

See this TurboTax support FAQ for how to print a tax return for mailing when using the desktop editions for Windows - https://ttlc.intuit.com/community/print-and-file/help/how-do-i-print-and-mail-a-return-in-the-turbotax-for-windows-cd-download-software/01/26256