This rejection code can mean several different things. Since Turbo Tax will need to obtain personal information in order to look your account up to determine exactly why you received this code, you will need to contact us directly. You can reach support by going to our contact us page at https://support.turbotax.intuit.com/contact/ Once there, follow the below steps to get the correct phone number for the Turbo Tax version you are using.
- Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
- On the following screen, enter your contact info, then select Get the phone number.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.
Please respond to this chat with questions!