Regular Turbo tax

Forum|Forum|6 years ago
February 16, 2020
3 replies
17 views

I do not qualify for TurboTax Free, bit I can not figure out how to get the program to allow me to have regular TurboTax. I have "cleared and started over" but it still takes me back to the IRS Free version with no way to upgrade. Any help would be appreciated.

Thanks

CatinaT1

Level 15

You are able to begin your tax return using TurboTax Free Edition, but if you do not qualify for it, you will be prompted to upgrade.

Please see the following link for tax situations covered in TurboTax Free Edition.

Free Edition

To see what you are being charged for please follow the instructions in the following FAQ.

Review Fee's

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

hentniedermaier

Level 2

I know I don't qualify for the Free Edition anymore, but I don't see any prompts to upgrade. The program wants me to go to IRS.gov for more free products. Please help me get to the Turbo Tax upgrade page so I can complete my return.

KatrinaB48

Level 15

You cannot upgrade from the free file program. You will need to log out of the account you were using in the free file program and create a new user id and password in the regular TurboTax program.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"