Registration code shown but not honored???

I'm trying to call up TTax2024, which was used successfully last year. When I reinstall the software, it already knows I have a valid code (from my account). But then it gives an error and gets stuck.

If I enter the code again manaully, it says "Yep, that's the same code as your account, and I still don't like you."

I spoke to support by phone, and the GENIUS support twit "Joan" offered to sell me ANOTHER copy at a discount. I already bought it. I already used it last year. They KNOW I bought it and used it. I can show them the receipt email for buying it. What the hell???

I'm a loyal customer for several decades now... this may drive me to their/your competitors. What kind of asinine answer is "You can buy it again!"???

posted