Refund

[Rappin27]

I havent got my refund yet its been over 21 plus day they sent a letter say to confirm my identy i tried to call never got ahold so went online to confirm everytime i put my ss# it kicks me off.plus says my refund is processing now turbo tax is wanting payment

[DawnC]

Only the IRS can help you out with your tax return situation as your return has already been accepted and the IRS has begun processing it.  Unfortunately, all you can do it wait until they resume operations.  

IRS live telephone assistance is currently unavailable due to COVID-19. Normal operations will resume when possible. Tax help is available 24 hours a day on IRS.gov.  The IRS website offers a variety of online tools to help taxpayers answer common tax questions. For example, taxpayers can search the Interactive Tax Assistant, Tax Topics, Frequently Asked Questions, and Tax Trails to get answers to common questions. Those who have already filed can check their refund status by visiting IRS.gov/Refunds.

You can contact TurboTax Support for billing questions.