TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Refund?

Forum|Forum|3 years ago
November 16, 2022
1 reply
4 views

I still haven’t received my tax refun that was filed and accepted on April 6th of this year

Level 2

Hello megcat1,

So sorry to hear that you have had a delay in receiving your refund. I would strongly recommend that you use the IRS' Where's My Refund? tool so that your able to check the status of your refund. If there is no update by using the 'Where's my refund' tool then I would try calling the IRS instead. Here are a few tips to get you to a 'person.'

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. So after first choosing your language, then do NOT choose Option 1 (refund info).

Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions."

When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions. Then press 4 for all other inquiries It should then transfer you to an agent.

Best regards,

Gabriela

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"