So I filed with TurboTax because it was free went through the whole process got to the end where he had the file found out they were charging me $138.28. This point I contacted customer service explain to him the situation that I didn't have the money to pay for this and I wasn't going to file with them because it was supposed to be free was informed by the representative that I should choose the pay with my refund option and once I get my refund contact them back and I will get my fees and stuff refunded in full so long story short I received my refund called back filled out the refund request form never got a call back or email called them back again Saturday spoke to a representative she told me that my whole hundred and $133.28 was approved back to my account where my refund was issued and issued gave me a confirmation number so this morning when it wasn't in my bank account I contacted TurboTax back and spoke to another representative who ultimately said yes have you received my $133.28 refund but it's going to take two to three weeks I then proceeded to ask for a supervisor waiting on hold a little longer got a supervisor only to be told that I was lying to again for a third time because I wasn't getting my refund back into the account I got my tax return they were sending me a check and for two I wasn't receiving $133.28 I was only receiving $93.28 due to the fact that the $40 fee to use my return to pay for the fees is through a third party Bank and as I proceeded to explain that I would have never got charged a $40 fee if I wasn't informed incorrectly by a representative prior to filing she proceeded to tell me that do what I got to do about it there's nothing she could do about it because they didn't charge me that okay they didn't charge me that but they are responsible because it was their representative who gave me the wrongful information that caused that charge to occur so they are fully responsible for this $40 payment that they're refusing to give me so they either refund me my money or I will contact the Federal trade commission for wrongful practices and I will contact the lawyer as well I don't care if it's only $40 cuz who else are you guys doing this to is the question so everybody out there reading this be aware and make sure you talk to multiple Representatives because they seem to like to lie a lot here at TurboTax and think it's okay when you're dealing with federal income taxes you're going to lie to me this is unprofessional and you guys should be shut down for it
