I've used Turbo Tax for many years. This year has not been a good experience.
1. It said I over paid my HSA by over $11,000. I double checked all of my entries and could not figure out why it says that.
2. I was supposed to get over $500 back in federal and what was deposited into my acct was a little over $300.
3. I still have not received my state taxes.
4. It's says I owe for the whole year of 2023 for city taxes and I did not start working in the city until September 2023.
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We would like to take closer look at your returns. If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help. If you would like to do this, here are the instructions:
TurboTax Online:
Go to the black panel on the left side of your program and select Tax Tools.
TurboTax CD/Download:
If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
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