Refund from a purchase

I recently paid for my kids day camp on TurboTax card (green dot ) . The daycamp refunded me back the money on to same card ( because of Coronavirus they closed down) . How long does it take to get the refund back from a purchase . It hard to get through to anyone to talk to turbo tax live agent . Can someone please help me out and answer me . Can I get refund back from a purchase ? And how long is the wait ?

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