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drrobrosen
Level 1
September 13, 2023
Question

Refund for state efile note used

  • September 13, 2023
  • 2 replies
  • 5 views

I planned on filing the state return via eFile and paid the appropriate credit card fee ($25), but then decided to file via paper after all.  How can I get a refund for this payment since I never did use state eFile after all.

    2 replies

    X
    Level 15
    xmasbaby0Level 15
    Level 15
    September 13, 2023

    No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

     

     

    https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    September 13, 2023

    You will need to contact TurboTax support to have the e-file fee canceled or refunded.  Use the key words Billing Issue when contacting support.

     

    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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