Refund for state efile note used

[drrobrosen]

I planned on filing the state return via eFile and paid the appropriate credit card fee ($25), but then decided to file via paper after all.  How can I get a refund for this payment since I never did use state eFile after all.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[DoninGA]

You will need to contact TurboTax support to have the e-file fee canceled or refunded.  Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax