Reference code 8-312-029

[esparza2k]

Qualified business income component wkst (information technology): Your calculations could not be completed.  Reference code: 8-312-029 Anyone know how to resolve?

[PatriciaV]

Deleting the QBI worksheet should remove this message. 

Here's how to delete a form from your return in TurboTax Online:

• Sign into your account from a laptop or desktop computer (this function is not available in the TurboTax mobile app).
• Open your return.
• On the left menu, Select Tax Tools and then Tools.
• In the pop-up window Tool Center, choose Delete a form.
• Look for any form with "QBI" in the form name.
• Click Delete next to the form or Schedule and follow the instructions to remove the form/schedule from your return.

[thiswebsitecansuckmyD]

THANK YOU This actually helped and worked! Bless you child

[skttrap]

I am also receiving the error "Qualified Business Income Component wkst (Untitled): Your Calculation could not be completed: Reference Code: 8-312-029", so I am unable the efile because of this error.  I file two schedule Cs as an insurance agent (one as a statutory employee, the other as a 1099) so I would not be considered an SSTB and TurboTax does calculate that that I receive QBI deduction on both schedule Cs, within the phaseout range.  If I delete the forms, as you suggest, then I no longer receive the QBI deduction.  Any advice? 

[PatriciaV]

There are two possible solutions:

1. Return to the QBI questions for your business(es) and confirm your choices/answers there, especially the business name(s). This topic is found from the Business Summary section, click Details for Qualified Business Income.

2. Check the forms in your return to see if you have two QBI worksheets with the same business name shown in the reference code message (possibly "Untitled"). In this case, you can change your business name (see #1 above) or delete one worksheet to force TurboTax to use a unique generic name on the worksheet.

In TurboTax Online, access Forms in the left menu from Tax Tools >> Tools >> Delete a Form.

In TurboTax for Desktop, click the Forms icon in the TurboTax header.

@skttrap 

[skttrap]

Thanks for your reply.  I did as you suggested....deleted the worksheets and went back and made sure to change the business names so they were different.  I confirmed that the business names were indeed different on the worksheets and on the 8995A.  I also have different Principal Business or Profession names as well as business codes on the two schedule c's, yet I am still receiving the same error when I try to efile. Any other suggestions?

[PatriciaV]

It would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, please follow these instructions: 

In TurboTax Online, open your return, go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number. 
5. Reply to this thread with your Token number and tag (@) the Expert requesting the token from you. 
6. Please include any States that are part of your return.  

We will then be able to see the same experience you are having. If we are able to determine the cause, we'll reply here and provide you with a resolution. 

If you are using TurboTax for Desktop, go to Online in the top menu, then choose "Send Tax File to Agent." On a Mac computer, choose File >> Share or Help >> Send to Agent.

[skttrap]

Filing in New York State as well

Token #: 1231739
@PatriciaV

Thanks.

[PatriciaV]

We found no errors in the return you provided, either with SmartCheck or in forms. If you are using TurboTax Online, it's possible this is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again.

For more help, please see:

• How do I delete cookies?
• How to clear your cache

[skttrap]

@PatriciaV

I’m still receiving the same error and It's very unfortunate TurboTax can't figure this out.  I've tried multiple browsers on multiple PCs (Firefox, Chrome, Edge) and TurboTax still won't allow me to efile. This appears to be a TuboTax issue.

[PatriciaV]

At this point, your best option is to print your return and file by mail. 

Or you can request an extension of time to file and see if you can e-file using TurboTax for Desktop. If you want to try this option, contact TurboTax Support and ask for a free download due to the online program issues.

@skttrap