Recursive loop won't let me submit state taxes?

Forum|Forum|2 years ago
April 14, 2024
2 replies
14 views

I am attempting to file my Colorado state taxes and it keeps asking me if I will file my return before 4/15 (which today's date is 4/14) and if I was incarcerated for 180 days or more (which we were not). It will not file until I answer those questions which has been answered (correctly) but it keeps going back to them?

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JohnW152

Level 15

This happens from time to time. Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for assistance.

If that doesn't help, see the TurboTax Help article Why am I stuck in a loop in the File section of my return? for guidance.

Hailanny21

Level 2

I have been stuck on this for weeks now, where they keep telling me the same thing, clear cache and cookies, click review federal, review state and final review and try it all over again and nothing is working. I was finally told to file for extension and not even that is loading. Now its 12:22am on the 15th and IDK what to do. Just know youre not alone!