After repeated missteps in communication, Intuit’s decision to abruptly decommission ItsDeductible has left many of us stunned and disheartened. Receiving a generic card in the mail and an impersonal email survey felt like a hollow gesture—an attempt at sympathy without substance, especially given the gravity of what was being taken away.
Frankly, I’m beyond disappointed. There was no meaningful follow-through on Intuit’s stated intent to make things right. Instead of offering a bridge to the 2025 tax year, the app was shut down prematurely—catching users off guard who, based on multiple sources, believed they had until midnight tonight to export their data. The cutoff being yesterday only adds to the confusion and frustration.
It’s hard to imagine this wasn’t a deliberate decision, and if so, it reflects a troubling disregard for long-time customers who relied on this tool year after year. The silence from “The Office of the President” and the ItsDeductible Decision Team is deafening.
TurboTax, do the right thing. Speak to this community. If the decision is final, so be it—but communicate it clearly, respectfully, and with accountability. Many of us are still holding out hope that Intuit will choose to honor its legacy and its users, even if we are now a dwindling few.
