Re: When i call TurboTax, I can't be connected to ...
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When i call TurboTax, I can't be connected to rep because they cant find my sign in email. It's the same one I've been using. What's wrong?

 
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Level 15

When i call TurboTax, I can't be connected to rep because they cant find my sign in email. It's the same one I've been using. What's wrong?

We cannot tell what software version you are using.  Nothing is showing on the screen.  Are you trying to make contact from within your account?

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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