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jgregory118
Level 2
February 25, 2021
Question

What does Reference Code 9-945-263 mean?

  • February 25, 2021
  • 7 replies
  • 2 views
What does Reference Code 9-945-263 mean

    7 replies

    Mike9241
    Level 15
    Mike9241Level 15
    Level 15
    February 25, 2021

    Deductible Home Mortgage Interest Wks: Your calculations could not be completed. we can't see your returns 

    Mike9241
    B
    BHobon
    Level 2
    February 25, 2021

    I am seeing the same error message; however, mine reads:

     

    Deductible Home Mortgage Interest Wks:  Your calculations could not be completed.  Reference code: 9-945-263.

     

    Called into support, and the tech responding stated she did not know what this error was.

      L
      Lagersta79
      Level 2
      February 27, 2021

      Glitch, Sign-out and Sign back in.  

        J
        Julasanchez59
        Level 2
        February 25, 2021

        Mine also states the same?? Not sure why?

        O
        OldReliable
        Level 2
        February 25, 2021

        Yup. Same here. I am trying signing out, and then back in to see if the same issue pops up.

          O
          OldReliable
          Level 2
          February 25, 2021

          Signing out, and then coming back in seems to have done the trick for me. Since I am sure I put in the mortgage stuff right, I am going to go with it! Good luck everyone!

            P
            pabalite
            Level 2
            February 27, 2021

            Thank you very much.   Signing out / back in worked for me too

              D
              DahDee2KOA
              Level 2
              February 25, 2021

              OKAY... I figured it out for mine!!!

              I was filling out the fields from my 1098 using the full numbers, Integers and decimals. 

              When I went back to the form and rounded to the nearest dollar (like they do with HRBlock forms) my Federal Review went through without issue.

               

              EX. 2829.12 = 2829  or 1888.68 = 1889

                O
                oztrainer
                Level 2
                February 27, 2021

                Thanks! This worked for me too!

                C
                chadandlisa
                Level 2
                February 27, 2021

                What did you do to resolve the problem?

                D
                darleneb
                Level 2
                February 27, 2021

                I got this on 2/27, checked this forum, and saw that signing out & signing back in fixed the error.  I did that and it worked!

                  Critter-3
                  Critter-3
                  Level 15
                  February 27, 2021

                  There was a recent program update to cure this issue ... logging out seems to cure the disconnect.  Also feel free to round numbers per the IRS rules at anytime ... the program ignores the pennies automatically. 

                  L
                  lt0755
                  Level 2
                  February 27, 2021

                  It means when you entered you 1098 Mortgage statement you didn't finish the questions for the refinance section.

                  J
                  Juanfue
                  Level 2
                  March 1, 2021

                  This solved it!!!!

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