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Level 1
February 14, 2021
Question

Weird error when completing return

  • February 14, 2021
  • 1 reply
  • 0 views

I experienced something strange while completing my return. Everything worked great, until I completed my federal return and moved to state. When I did that, for some unknown reason my refund jumped to 3-4x what it should have been. When I investigated, something had gotten messed up with my W-2's - my wife's had magically changed to mine (in addition to my actual W-2), and there was a new $0 W-2 for her. When I deleted them to correct this, I found that I was forced to reenter all information from both forms manually and was never presented with the option to import the information from ADP.

 

In the end everything worked out fine. I entered the information manually, my refund was as expected, and the numbers were all correct on the forms (verified just before filing). But it was strange, and I haven't seen anything like this happen in the several years I have used TurboTax.

 

Has anybody else experienced anything like this? Is there a place where I can report this issue so the developers can at least be aware that it happened?

1 reply

Level 15
February 17, 2021

Thank you for letting us know of the issue. 

 

We are sending this over to our advanced team so they can look into this issue. 

 

We cannot make any promises how long it will take, or if they will have a resolution. 

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