Updates not updating, get stuck around 2%. Update says 3 minutes remaining, it has been saying that for 30 minutes. How do I get the updates to actually update?

bpshell · ‎April 17, 2022

bpshell · ‎April 20, 2022

Yes, I was able to reach a TurboTax Support Person and uninstall/reinstall the software without losing my mostly completed returns.

However, this email response was not very timely. It was sent around 11:00pm on 04/18/2022. By that time, there is no way I could have uninstalled/reinstalled the software, finished the tax returns and filed by the 04/18/2020 tax filing deadline.

View solution in original post

CarissaM · ‎April 18, 2022

Please delete the software and reinstall the software.

If you still have issues after reinstalling, please let us know so we can further assist you.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

bpshell · ‎April 20, 2022

Yes, I was able to reach a TurboTax Support Person and uninstall/reinstall the software without losing my mostly completed returns.

However, this email response was not very timely. It was sent around 11:00pm on 04/18/2022. By that time, there is no way I could have uninstalled/reinstalled the software, finished the tax returns and filed by the 04/18/2020 tax filing deadline.

Expert does your taxes

Do it yourself

Resources

Support

Updates not updating, get stuck around 2%. Update says 3 minutes remaining, it has been saying that for 30 minutes. How do I get the updates to actually update?