I had TT 2018 installed on an external drive and that drive went bad. I'm trying to finish up my taxes (filed extension in April, now due in October) so want to reinstall on a new drive. When I try to do that, TT says it's already installed and that I need to uninstall it.
I've tried the following:
Nothing is working. It still thinks it's installed and I have no access to the previous drive it was installed on.
your only recourse is to contact support.
it may be that although you ran the program uninstaller, and manually deleted the files recommended by TT, there may be entries left behind in the windows registry blocking reinstallation. . don't know about Macs or Apple computers
have you deleted items from the program data folder and some others that TT says you should delete. They are hidden.
to unhide them choose tools (at top of any folder) - then folder options - then view then check show hidden files, uncheck when done
have you tried reinstalling using the run as administrator option?