Turbotax says that Form 5695 for residential energy credits is ready, why is the site not changing the refund amount?

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Turbotax says that Form 5695 for residential energy credits is ready, why is the site not changing the refund amount?

Form 5695 is now available. Try clearing your cache and deleting your cookies, then re-enter any credit information necessary.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

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