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Level 4
Mar 6, 2020 12:31 PM UTC
Question

Turbo Tax question gone

I am deleting this post that I wrote.  It seems pretty clear to me that the comments below are written by competitors - H&R Block actually named in comments - writing negative things about TT.   Knock it off.   I will continue to use TT as I have for decades.  Never a tax form problem, great guidance.  Love TT.

    54 replies

    Level 2
    Mar 23, 2020 12:30 AM UTC

    TT needs to get its **bleep** together.  We may now have until July 15, but that doesn't mean i want to string this out until then. What was the update - since i just installed it?

    Level 2
    Mar 23, 2020 12:33 AM UTC

    the **bleep** was a slightly shortened version of **bleep**e.

    Level 2
    Mar 23, 2020 12:33 AM UTC

    the **bleeps** are versions of manure.

    Mar 23, 2020 5:37 PM UTC

    Today 03/23/2020 Still getting the error that support has moved when trying to see what the Critical Updates included.

    "TurboTax Support has moved - Click here to go the new TurboTax Support"

     

    I like others would like to know what has changed. Forms, Calculations, etc.

    How frustrating. 🙎

    Level 2
    Mar 23, 2020 6:28 PM UTC

    NashayLO reply an hour ago said release note for updates would be removed and provided a link. The article is 9 pages long  https://ttlc.intuit.com/community/taxes/discussion/updates/00/978207/page/9 The last update by its Moderator was 2 weeks ago, directing us to links for IRS and State Form Availability.

     

    This is no help as it doesn't tell me what changed. For example, I found a bug in TTax in calculating the tax credit for my Tesla. Step-by-Step for Deduction &  Credits has it under Cars and Other Things You Own, Energy-Efficient Vehicles. The step, Your Credit Results, ask you to enter the credit amount and has a link to Learn More. It in turn has a link to the IRS website for electric vehicles that says my credit has been reduced by 25% to $1,875. Entering $1,875 ends up on Form 8936. In turn it goes to Form 8936 (Copy 1) where it's reduced again by 25%.  So instead of $1,875, TTax reduced the credit to $469; a loss of $1,406!

     

    I discussed this at length with support. The workaround is to enter $7,500 in Step-by-Step. Now when TTax fixes the issue it might recalculate my credit to be $7,500 causing an underpayment of $1,406.

     

    How am I to know when the fix has been made? We have to have a way to know what changes are made in the latest and historic updates. Hopefully they'll email notification if it affects our return too.

    Level 2
    Mar 27, 2020 4:37 PM UTC

    I had the same problem where I saw the EV tax credit value go down for my refund after an update and I eventually found out it was because they changed how they calculated the refund. It's crazy that TurboTax has changed this rule where information about updates is not available. I'll be looking for another tax software next year if they don't change this policy.

    Level 2
    Mar 25, 2020 8:37 PM UTC

    Please by my email, did my filling go through.  I printed out the forms and I chose E- file  direct to my bank.  I have heard nothing,  are you sure you filled it. Please advise.  I can not find any other way o get this info to you

    VolvoGirl
    Level 15
    Mar 25, 2020 8:40 PM UTC

    @Jbett22000   When will you get your refund,
    https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

    Was your return Accepted? First double check your efile status here
    https://turbotax.intuit.com/tax-tools/efile-status-lookup/

    When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

    Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
    Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

    When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

     

    If it says Printed or Ready to Mail you needed to actually mail it to the IRS yourself.  So it might not be filed yet.

    Level 2
    Mar 26, 2020 9:30 PM UTC

    After a great amount of time & effort I finally got my taxes filed . Tried To change my mind and e-fie- could not find my way thru your system. Have seen E-mails  that I filed Two Ways (I hope not)  I feel like I'M being Fleeced When I deal with TURBO TAX anymore.  I think You are MONEY HUNGRY anymore. When I first started doing business with you you  were great. That changed in 2018. 

    netmouserAuthor
    Level 4
    Mar 27, 2020 7:27 PM UTC

    I am deleting this post (original post above) that I wrote.  It seems pretty clear to me that the comments below are written by competitors - H&R Block actually named in comments - writing negative things about TT.   Knock it off.   I will continue to use TT as I have for decades.  Never a tax form problem, great guidance.  Love TT.

    Level 2
    Mar 27, 2020 7:35 PM UTC

    Oh sure... pretty clear.  I your paying customer who submits a critical comment is labeled a 'competitor'... what bs.  Guess what.  You have a lot of unhappy customers or hasn't that become clear from reading all these unanswered complaints?

    Level 2
    Mar 27, 2020 8:13 PM UTC

    I don't know if I will here anything, but I sent this to two of the local Chicago, TV station, consumer advocates. Maybe one of them will pick up the ball and run with this, and get some attention.

    Level 2
    Mar 27, 2020 8:28 PM UTC

    Also today, when I did the update, it asked for my license code again, before allowing me to get the return I have been working on. I have the CD version, so I am supposed to be able to log into 5 devices. Hopefully this isn't something ongoing, so I run out of attempts.