Turbo tax seems to have paid my estimated 2023 taxes instead of my 2022 balance due. This is TurboTax's error but I can't talk to anyone to fix it without upgrading

[taxlady28]

Since it seems that some program error happened with this, file a TurboTax Accuracy Guarantee claim and someone will investigate this further.  TurboTax will pay any fine or penalty that is caused by your taxes being late due to TurboTax.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...

[NCperson]

@taxlady28 - the problem here is going to be that it was not TT that caused the issue.  In this case, the Banking information was submitted correctly.  Once the tax return is accepterd by the IRS, it is the IRS that initiates the ACH debit to the Taxpayer's Bank Account - TT doesn't do that.  If the IRS debits the bank account and credits the wrong tax year, TT has no involvement in that. 

[nickesonm]

Update: the IRS confirmed, sort of, that it was an error on their end and will be modifying the payment to reflect payment of my tax bill rather than estimated taxes.

Thank you for all those who posted helpful comments to get me going in the right direction.

To the others? If you want to help you should really take the time to read what the question actually is and determine if you are answering it. It is your time that you are wasting otherwise.

Which brings me to TurboTax. It is pretty sad that they have completely crowdsourced their support. It seems reasonable to charge for additional tax preparation support. But it seem utterly insane that they provide no pathway to address potential technical questions. Forcing everyone into a chatbot, and not even a good one at that, shows utter disregard for customers who have many potential alternatives.

[Critter-3]

@nickesonm 

Ok ... so the "crowd" was correct ... it was not a TT issue at all.  The IRS is not always correct and sadly there is no one here or at Intuit/TT that could have helped you to correct this issue.  TT is a DIY program which means you must fix your problems yourself.  All we can do here is help point you in a direction that you can try to resolve this yourself.  If you had used a paid tax pro like myself and had this issue then I could have intervened on behalf of my client ... that is the bonus of using a paid tax pro.  

[nickesonm]

TurboTax is a for profit company. They provide a free version due to federal regulation and as an entry point to up-sell to paid add-ons. The vast majority of people do not need a “tax professional” - I work at a Big4 fwiw.

Two things can be true at the same time - the people on this forum can be a tremendous help AND TurboTax is wrong for relying solely on crowdsourced support.

If you read through the replies to my question some people were being extremely antagonistic and asking myriad questions unrelated to my query. Others were very helpful and pointed out how the TT system works. The former were unpleasant and unhelpful, the latter were very courteous and helpful. To them I give thanks.