Terrible customer support

[jstarkjhealey162]

If I complain here, what are the chances of a resolution? Does completing the qualtics survey have any impact? Is there anyone from Intuit who actually resolves any issues? Feels like not.

Last week, 2 ~hour long calls failed to resolve an incorrect "license code linked to another account", promised a support call scheduled for Sunday evening, never happened. Monday email received from "Angel" again explaining possible causes, resolutions, from generic intuit email, containing an incident number.

3 calls this morning trying to get a resolution using the incident number. 1 disconnect after ~15 minutes with Destiny, 1 hang-up right after ~15 minutes when the hold music stopped, finally a very abrupt and rude individual who simply hung up on me when I suggested the incident number could provide most of the information he needed?

You need a new term for this process: it is certainly not customer "support" :(

[baldietax]

may have more success escalating here

https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-f...