Self Employed online software states that I have 1 dependent that qualifies me for the $500 Other Dependent Credit, but the $500 does not show up in my refund. Why?

[taxpayingindivid]

The Child Tax Credit section has link that asks "Who counts for the Credit for Other Dependents?"  The answer it provides is "You have 1 dependent that qualifies..." however the $500 was not added to the refund or the summary.

[NCperson]

@taxpayingindivid - what is on Line 22 of form 1040? 

that $500 credit should appear on Line 19 of Form 1040 and is what is called a 'Non-refundable credit' - it can reduce Line 22 but can't take Line 22 below zero...is that the issue? 

[taxpayingindivid]

Yes! Thank you so much for replying!

That turned out to be the issue.  The software does not give users access to the actual forms until after they have paid.  Since, I did not want to pay for software that might have issue that would result in the loss of $500 I did not have access to the answer.

My recommendation to Turbotax is that they add a link to each nonrefundable tax credit page that identifies those credits as nonrefundable and explains what that means to the uninitiated.

Thank you again for time to help me!