Reject for AGI not matching

[sstearns34]

Hello, 

This is my 5th year filing with turbo tax and I've never had this problem.  I'm getting a reject due to the AGI not matching.  I downloaded my previous year transcript directly from the IRS and that is the number I'm using, but it still gets rejected.  Also tried entering 0 with no luck.  How do I fix this?  I'm using turbo tax so I can e-file, if I have to paper file it defeats the purpose.

Thanks!

[jin54]

Also received the same rejection reason yesterday.  I am a long time user and have not had the problem before.  The number entered is correct.  Double and triple checked.  

[HeatherPLO]

What is the exact error message you are getting?  You can respond here for further assistance. 

Also, have you tried entering in 0 for the prior year AGI?  For more details, please see the Help Article here.  

[Lynn71]

I had the same problem, I obtained a copy of the 2019 transcripts & the AGI matched, I double checked my self-pin, and after trying MANY times I finally decided to obtain a IP PIN.  I went to "irs.gov/onlineservices" to register & request the IP PIN...it was an easy process.  When I received that PIN, I went back to my return & under the "other tax situations" is a tab to update the "identity protection pin".  Click edit & enter the IP Pin you received.  When I went thru that process, my return was accepted.  Hope this helps. 

[xoxochevyxoxo]

Put $0 and it works.  It will be accepted.  That's what the IRS has in their system and expects you to put.  They need to update their database. You're welcome.

[Lynn71]

I tried putting 0 in for the AGI and that still didn't work.  That's why I finally went the route of getting an IP PIN....