PROBLEM WITH PAYMENT API FOR FILING A RETURN - NOT ACCEPTING EXP MONTHS 9-12 CREDIT CARD ENTRY

[richardknopf]

I'm having the same problem today, 2/20/25, and none of the "solutions" work.  How long will it take to get this fixed?  Would think that this is important to Intuit!   Am waiting for a call back since the estimated hold tim was so long.  Need technical support but don't expect that when they call me back...

[MD101]

Fortunately, I had another credit card with an expiration date in first half of the year. So I used that. This is a crazy problem for Turbotax to not resolve.

[EDWARDTHOMAS18]

Your proposed solutions don't work!!!  

[beejay926]

This is first year I have had a credit card with an expiration date after September, so I ran into this problem as well today!  Most irritating to discover it was an issue last year as well!  I have TurboTax2025 Deluxe and running Windows 11 on HP PC.  After viewing the work-around suggested, I ignored my mouse completely and used my touch-screen monitor and touch-screen keyboard and was able to easily select September (09) as my expiration month and continue with payment.  After spending almost 2 hours trying to figure out what was wrong and jumping through all kinds of hoops.  I should have done an on-line search right away.  Beyond irritated.  There are already many glitches in TT2025 that were annoying.  It's as if TT is deliberately trying to dumb it down and create issues to force users to their LIVE agents.  This whole effort is to just let TurboTax charge my card the exorbitant $25 to file my State Income tax return.  I am so annoyed, but it is done now and I hope others can try this work-around as well.  The issue again is the expiration month drop-down to pay Intuit for filing your State tax return would not allow selection by mouse beyond August (08), preventing entry of valid cards expiring in September or later. The only way I was able to complete the payment was by avoiding mouse clicks entirely and using my keyboard navigation/touchscreen input, as suggested by other users. This is clearly a recurring UI rendering defect in the embedded payment module and should be addressed, what a waste of people's time during the filing process and even more so if was was happening previously.  There should be no need for a work-around.  

[timbarbeau]

I used two different credit cards today, both being in the first 8 months of the year and neither worked. How can I be notified when this problem is fixed?

[cattanfamily]

I tried the tip to enter my credit card month/year, but it still will not work, and I can not download a state!

[user17730081758]

I have the same exact issue when trying to enter the expiration month (11) as 9 ~ 12 don't appear.  I've tried all of the suggestions from the employee 'expert' and nothing worked.  I have used TurboTax nearly 20 years and this is the first year (2025 tax year) that I have had nothing but problems, starting with requiring the use of Windows 11, not importing much of last year's data, poor instructions and a not very intuitive experience.  I've struggled through it since I have no good options and now when I try to pay to file, I get this ridiculous issue with what should be GUI 101.  Please fix this.  I don't need another "work-around" or "try this".  Why don't you try it & see if it works for you.

[95tstm]

Tried the listed "go arounds" and none worked. Had to use my wife's cc with an August expiration date. Worked fine. But their unresponsiveness is pitiful. 

[ehillis]

None of the suggestions works for me!   Why don't you fix this crap?   Just make the window larger in the vertical (height) setting!

[polarwood]

You've provided a workaround (place cursor in the credit card number field, then tab to the month of expiration and immediately key in the month number you desire, that is above 08.)  I haven't tested the work-around, since I've already switched payment types and filed, but shouldn't this bug be fixed ASAP by TurboTax?  Unless someone knows this unusual workaround, they may abandon filing with TurboTax and tell others it is SO buggy, they couldn't even pay to file, but only AFTER they went through hours of work to answer ALL the questions to create their return, for BOTH state and federal.

Seems like an extremely critical bug to me.  I do software development for a living, FYI.  Plus, my wife is a quality control software tester.  She would NEVER have let this issue get past her desk.  It's fundamental testing protocol.

I've used TurboTax for 40 years.  This definitely gives me pause to continue use in the future.  I know I'm giving this message to the wrong audience, but it was easier to reach the community than to figure out how to communicate with Intuit, as is typical of very large software companies.

[polarwood]

I just realized from reading all the posts on this issue here, that I actually paid Intuit $40 to pull the money from my tax return.  REALLY?  For a BUG in your own software, that's been around for 2 years, it seems??

This is ridiculous. Nuts. NOT good.  NOT happy.  The ONLY apparent POSSIBLE workaround is MAYBE to install TurboTax on my laptop and TRY using the scroll pad, which MAY solve the issue.  NOT the right solution, not by a long shot., not in my book.

It's 2026.  AI is everywhere.  Get with the program Intuit!  Fix the fundamentals before you 'enhance' the product with fluffy new features.

[zinzinnati]

I have entered this same issue over the past two years. Been in IT my whole life and any 12 years ago old kid could fix this issue in 5 minutes. It really is starting to seem like a money grab by forcing people to pay TurboTax the additional 40 dollars. This should be a class action suit. Two days of this issue would be acceptable. Two plus years a suit is needed. 

[ehillis]

I tried every way possible, but none of the ways suggested worked for me.   I called and the online support couldn't help..  they couldn't even see the pop-up screen due to privacy limitations on their side.   They reported it according to them, but I question whether or not anyone will address it since I found a credit card with 04 (April) month expiration and just got past this stupidity that way!

[user17737742638]

I'm having the same problem on 3/17/2026.  Been on the phone with Turbotax support for over an hour.  
I echo the sentiment that this seems like an old problem that should have been fixed long ago.

[user17746317954]

Still rejecting credit card