My e-file was rejected twice with error IND-032-04

[Cleaningandmore2015]

I have been rejected twice with this error IND-032-04, I corrected what they ask could be wrong, the AGI I take was from your system that I used last time, so how can I get fix it this? Please I truly appreciate your help. Thank you.

[ee-ea]

https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[Cleaningandmore2015]

Thank you for your quick help, I checked this video yesterday and make all that on it said but was rejected again. 

[Mike9241]

if you filed jointly in 2020, the AGI is from line 11 of the joint return. if you filed separately it's from line 11 of her return.  have you checked the transcript on the IRS website?  if nothing works, and sometimes nothing does, you'll have to paper file

[Cleaningandmore2015]

Thank you so much for your answer.

[ckforta]

Don't be frustrated like I was when you encounter this error after multiple tries with entering different AGI numbers to correct the problem. The following steps will resolve this efile issue;

1. Create an account with IRS in IRS.GOV for both you and your joint filer, if you already don't have one. (https://www.irs.gov/pub/irs-pdf/p5507.pdf) 

2.  Generate IP PIN in for your IRS accounts for both you and your joint filer. (https://www.irs.gov/iden[product key removed]-scams/get-an-identity-protection-pin) 

3. Update your IP PIN in your tax return for both you and your joint filer. This can be done via Federal Taxes-  Other Tax Situations menu - Other Return Info - Identity Protection PIN - in Turbo Tax.

4. Review your return in Turbo tax and make sure your form 1040 form has the IP PIN filled.

5. efile your return.

Cheers.