I have entered 0 for all my medical expenses, but turbo tax has used over $1,000,000 as the expense
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This could need a refresh and clearing of all the bits and pieces we think we have removed or deleted. Be sure to go to the medical expenses and use the 'Delete' key in every space. Do not enter zero or any number. Then follow the steps below to remove any data unable to be seen.
In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and enter your form.
If this does not clear your experience consider the following. If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help. If you would like to do this, here are the instructions:
TurboTax Online:
Go to the black panel on the left side of your program and select Tax Tools.
TurboTax CD/Download:
If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
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